By using this Website, you acknowledge and accept these terms and conditions. Pup'parel, the owner of this website, reserves the right to revise these terms and conditions at any time. We reserve the right to reject any order.
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Pup'parel reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
Custom Orders: We understand that it is sometimes hard to visualize the end result of a custom order, and color shading is sometimes difficult to communicate. For all custom orders, we will provide an electronic image of the work to be embroidered, with approximate color representation for your approval. We will make every effort to work with you and be flexible, and pride ourselves in our customer service. After we have received your approval, the order may not be cancelled or changed, and no refunds are permitted.
For customer provided artwork and/or predigitized designs:
By placing your order you certify that you are authorized to approve the reproduction of and/or reproduce any artwork that you have provided to Pup'parel for the purpose generating a customized design.
Payment Terms and Shipping
We accept most major credit cards and PayPal Payments. You may also print your order and mail it to us at 2050 N Hwy 1247, Somerset, KY 42503, to pay by check or Money Order. All products will ship within 4 - 8 weeks after payment has been approved/received (Sooner if you contact us and we agree to a shorter lead time). We ship most products via UPS ground unless you request a speedier delivery. Actual shipping and handling charges will determined and may be adjusted to a lesser amount at time of shipment. Prices and specifications on our website are subject to change without notice. We reserve the right to correct typographical errors. Freight/shipping charges will be added to all orders. If you elect "USPS First Class" as your desired shipping method, please be aware that there is no tracking information available, and Pup'parel is responsible for undelivered mail. To ensure delivery and/or tracking capability, please select USPS Priority Mail.
Cancellations may be permitted for non-personalized and/or non-custom orders. Please contact us for details. Cancelled orders may be subject to a cancellation charge.
Pup'parel charges a $30.00 fee for any and all returned checks. Any fees, legal or non-legal, occurred in the collection process will be charged to the party responsible. This policy also extends to credit card fraud..
Refunds, Returns, and Prices
Pup'parel must give approval for returns of merchandise. Returnable merchandise may be subject to a restocking fee. Please speak to one of our customer Service Representatives prior to making any return. Custom Embroidered items are not refundable unless defective. Call or write for authoriztion within 10 days of receipt of merchandise.
Any items returned without authorization will not be credited or returned.
Return items via the shipping method of your choice. Mark the authorization number on the outside of the carton returned. NO COD RETURNS. All returns subject to inspection before credit is given. Non-personalized items may be subject to a 25% restocking fee.
Cancellations and changes of an order must be made within 3 days of order placement.
Pup'parel is not responsible for the Content available on any other Internet sites linked to the Website. Access to any other Internet sites linked to the Website is at the user's own risk.
All site design, text, graphics, interfaces, and the selection and arrangements thereof are (c) 2003 - 2013, Darnigold Forest, LLC; and/or (c) 2014 Pup'parel. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Pup'parel or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of Pup'parel is strictly prohibited. All of the embroidery designs (shown at this site) have been copyrighted, and whenever possible, the original digitizer has been identified near the image of the work, or in text at the bottom of the description. The designs are reproduced with the prior, written consent of the creator, when that creator could be identified. If you see a work that is not identified, and you know the originator, please contact Pup'parel so that permission to use on this site may be obtained, or if permission is not granted, that we may remove it from our site. Making a copy, by any means, of this artwork is a violation of copyright law.
All trademarks, service marks, and trade names (collectively the "Marks") are proprietary to Darnigold Forest, LLC and/or Pup'parel or other respective owners that have granted us the right and license to use such Marks.
The information, services, products, and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, Pup'parel disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implies warranties arising from course of dealing or course of performance. In addition, Pup'parel does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.
Limitation on Liability
You hereby indemnify Pup'parel against expenses, claims, judgements, fines, settlements and other amounts actually and reasonably incurred in connection with any proceedings arising by reason of any design or embroidery services performed for or on your behalf or the customer or any your agents.
In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Pup'parel shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Pup'parel shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and the order is cancelled, Pup'parel will immediately issue a credit to your credit card account in the amount of the incorrect price.
Customs and Import Duties Information
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from DarnigoldForest.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Each item will be labelled with the proper washing instructions. Failure to follow these instructions may result in damage to the garment or item. Pup'parel is not liable for any damages due to improper laundering of items. Do not bleach embroidered apparel; avoid heat drying of mercerized fabrics.
Service/Therapy/Support Animal Items
Pup'parel and it's product line, Pup'patches is not a Service Dog training or certification organization. Service Animal/Therapy Animal/Support Animal equipment and accessories are made available as a service to the community. Pup'parel is not responsible for the illegitimate use or application of these items. By purchasing these items, the purchaser asserts that he/she is over 21 years of age, and that the purchase is for a bona fide service animal.